Legal
Terms of
Service
Clear expectations, fair terms, and straightforward agreements. Know what you're signing up for.
Clear expectations, fair terms, and straightforward agreements. Know what you're signing up for.
Kustom Kinections provides AI implementation and management consulting services to businesses. Our services include:
All services are provided according to the scope defined in individual project agreements or service descriptions on our website.
By engaging our services, booking a consultation, or purchasing a workshop ticket, you agree to these terms. If you don't agree with any part of these terms, don't use our services.
These terms apply to all services, whether delivered virtually or in-person, and supersede any conflicting terms in other communications unless specifically amended in writing.
Workshop Payments:
Consulting & Project Payments:
Discovery Call Guarantee:
After our initial discovery call, if we determine that we're not a good fit for your needs, we'll issue a full refund. No questions asked. We'd rather be honest upfront than waste your time or money.
Workshop Refunds:
Project Work:
Once project work begins (after the discovery call and agreement), refunds are not available. Scope changes or project termination will be handled according to individual project agreements.
Client Deliverables:
You own the final deliverables we create for your business — websites, automation workflows, content, and strategic documents. Upon full payment, all rights transfer to you.
Portfolio Rights:
We retain the right to showcase our work in our portfolio and marketing materials, with your permission. We'll never share proprietary business information or competitive details.
Pre-existing Materials:
Any methodologies, frameworks, or tools we bring to your project remain our intellectual property. You get a license to use them for your business, but can't resell or redistribute them.
We're good at what we do, but we're not magicians. Our liability is limited to the amount you paid for services. We're not responsible for:
We'll work with you to solve problems, but some things are outside our control. We'll be transparent about what those are.
Our services often involve integrating with third-party platforms and tools. We're not responsible for:
We'll help you navigate these issues when they arise, but the ultimate relationship is between you and those platforms.
By You:
You can terminate ongoing services with 30 days' written notice. You're responsible for payment through the end of the notice period. Project work in progress will be completed or stopped according to individual agreements.
By Us:
We reserve the right to terminate services if:
We'll give reasonable notice and try to resolve issues before terminating.
We treat your business information as confidential. We won't share your strategies, data, or proprietary information with competitors or other parties, except as required by law.
You agree to keep our methodologies and proprietary processes confidential as well.
This confidentiality survives the termination of our working relationship.
We'll communicate primarily through email and scheduled calls/meetings. Response times:
We don't monitor email 24/7. True emergencies should be defined upfront, and emergency contact procedures established if needed.
These terms are governed by Pennsylvania law. Any disputes will be resolved in the courts of Pennsylvania.
However, we'd rather solve problems through direct communication than lawyers. Most issues can be resolved with honest conversation.
If we have a disagreement:
We're reasonable people building long-term relationships, not looking for fights.
We may update these terms occasionally. If changes are significant, we'll notify active clients by email at least 30 days before changes take effect.
Continued use of services after changes indicates acceptance. If you don't agree with updated terms, you can terminate services according to the termination clause above.
For project-based work, terms in effect at the start of the project apply throughout that project.
Questions about these terms or our services?
We believe business relationships should be built on clear expectations and mutual respect. If something isn't clear, ask. We'd rather clarify upfront than deal with confusion later.